Terms of service

DISCLAIMER OF LIABILITY

 

If You Intend To Return A Purchase, You Do Have A Statutory Duty To Take Reasonable Care Of Our Goods. Such Goods Remain Your Responsibility Until They Reach Us In The Same Condition To When You Received The Same Goods.

All Goods Will Be Inspected Upon Being Received By Us So Please Refrain From Damaging The Goods During Inspection Or Whilst You Try Them On For Size, Including The Original Packaging And Labels/Tags.

We Do Not Accept Liability For Any Goods Which Do Not Reach Us. We Therefore Advise That Any Goods Which Are Returned Are Done So Using A Recorded Delivery Service And Proof Of Postage Is Retained. We Reserve The Right To Refuse A Return Or Exchange In The Event Of Damage Being Caused To Our Goods.

Some of our international shipments may be dispatched through DTDC and subsequently handled by DPD or DPD Group partners for delivery within the UK. As DTDC and DPD operate as separate courier networks, tracking information may not update continuously or in real time throughout every stage of transit.

In some cases, tracking may only update once your parcel reaches your local DPD facility and is scanned for delivery. Tracking updates are controlled by the courier and may not appear in real time, which is outside of our control. A lack of updates does not mean your parcel is lost or not in transit. Once tracking has been provided, you can monitor your parcel through the courier’s tracking system.

It Is Your Responsibility To Ensure You’re Aware Of Our Returns Policy And We Will Not Take Any Liability Or Offer Any Flexibility For Non Compliance With This Policy.